As a condition of using this website, you agree to comply with and be subject to all of the following terms and conditions of use.

Ordering Wooden Letters Australia Products

When placing an order with Wooden Letters Australia via the website, you confirm that all the details that you have provided are true and correct. When providing any design files you confirm that you own them or you a have purchased a valid licence.

If ordering on behalf of a client, you confirm that you have been given all the necessary permissions by your client to pass on their information.

Delivery Time

Wooden Letters Australia commits to a 5-10 business day turnaround time.

Product Satisfaction Guarantee

We take all reasonable steps to ensure that the product you buy meets your expectations because your satisfaction is important to us. If there are any issues with your order, such as incorrect customization or product defects, we will work to resolve the issue at no cost to you, or offer a full refund if the problem cannot be fixed. However, if the issue arises due to incomplete or inaccurate information provided during the order process (e.g., incorrect design details or specifications), a reprocessing or customization fee may apply. Please note that we are unable to investigate issues more than 2 weeks after your purchase due to potential wear and use of the product. You can always refer to your order details for information on customization or product specifications. If any questions arise regarding product care or usage, we reserve the right to charge a fee for any additional guidance or consultation beyond standard support.

Refunds 

If the product you receive does not match the specifications or customization details from your original order, you may are entitled to a refund. To be eligible for a refund, you must contact our support team with your concerns, and we will investigate the issue. If no satisfactory resolution is found, a refund will be considered. To process your refund, the product must be returned to Wooden Letters Australia in its original condition.

Cancellations & additional charges

We reserve the right to charge a fee if an order is canceled after it has been placed. Please ensure your order details are correct before completing your purchase. If a custom product or design (e.g., engraving or personalized adjustments) has been applied and you cancel before completion, we may charge for the work done. For any services outside our usual product offerings, such as custom requests or special packaging, an additional fee may apply. You will be notified and must approve this charge before we proceed.

Privacy

Our respect for our customers’ right to privacy of their personal information is paramount. Wooden Letters Australia are currently exempt from certain requirements of the Privacy Act, but are fully committed to operating under the Australian and New Zealand Privacy Principles. These set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations. View our Privacy Policy for more information.

Your contact name and email may be added to our mailing list. You can opt out of the emails at any time by selecting the “unsubscribe” link at the footer of the email.

Limitation of Liability Disclaimer

Wooden Letters Australia provides products in good faith but makes no representations or warranties regarding their quality, accuracy, or suitability. All information on our website is for general informational purposes only and should not be relied upon for purchasing decisions. To the extent permitted by law, Wooden Letters Australia disclaims all liability for any loss, damage, or injury arising from the use or inability to use our products or website. This includes, but is not limited to, any direct or indirect damages. By continuing to use our website or completing a purchase, you accept these terms, which may be updated periodically. Please review them regularly.