Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our Privacy Policy.
When accessing our Websites (www.wooden-letters-australia.com.au), Wooden Letters Australia will learn certain information about you during your visit. Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site, your IP address.
Cookies and IP Addresses
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
Your contact name and email may be added to our mailing. You can opt out of the emails at any time by selecting the “unsubscribe” link at the footer of the email. If you would like us to remove your contact details from our marketing database please contact us via the Contact us page.
Wooden Letters Australia will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Collecting Personal Information
We do collect personal information about you, when you provide it, through various mechanisms on our website.
If you contact us from our website, you enter your name and email address into the form on our website. This information is collected via this form and stored in our Customer Relations Management software.
When you place an order, you supply us with personal details including your name, country, phone number, email, address, etc. This information is collected and stored in our Customer Relations Management software.
How Do We Protect Your Information
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via SSL. Credit Card information is never transmitted via email. Wooden Letters Australia may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
Policy Changes
We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Contact
If you have questions about deleting or correcting your personal data, or what information we hold about you, please contact us via the Contact us page.
If you believe your personal information has been mishandled, please direct complaints via the Contact us page.
Wooden Letters Australia
PO Box 1371, Noosaville BC, QLD 4566 Australia